White Dots Samsung DLP HLS6187W

Okay, so looks like im another victim to the "White Dots" My model number is HLS6187wx xaa and sure enough the tech told me that it was not included with the models for free repair.

I first called today and the tech told me to go to website and download software to fix white dots. This was some BS cause there was no software to fix the issue online.

2nd call I explained to them that the dots were increasing and she again explained that there was nothing she could do. I ask for a supervisor and they told me the same thing.

How could some TV's be covered and others not??????? Especially if its all the same issue. I have a Samsung blue ray and surround sound system. The least they could do is supply the faulty DMD. If this was an isolated case where my TV was only having a problem I would be okay, but its so many of US.

Im hoping to contact customer relations to further express my frustration with the White Dot issue that so many of us are having.

Tracking number
2013060327

Reply 1 : White Dots Samsung DLP HLS6187W

Donbailey01,

I'm sorry to hear that you're having this issue with your DLP.

I've sent that up to one of the customer service managers to see if your case can be reviewed. That was done this evening, and should be reviewed as early as next week.

--HDTech

Reply 2 : White Dots Samsung DLP HLS6187W

I just want to confirm that the Dots are still appearing and they are starting to donminate the left side of my TV.

Reply 3 : White Dots Samsung DLP HLS6187W

Donbailey01,

Thanks for that. I sent it after business hours on Friday, so it may be a few days before the case is reviewed. If I hear something back, I'll be happy to post it.

Keep me posted, too.

--HDTech

Reply 4 : White Dots Samsung DLP HLS6187W

Hello,

I am glad that I found your message. I am also experiencing these white dots on my Samsung tv. My husband and I have done our research on this problem and found that this is a very common problem for Samsung DLP's and they actually had a free service repair for white-dots only. The problem with this is that it apparently expired December 31, 2010. I called Samsung tonight and spoke with 2 different people, who both were very strict in saying that there was nothing they could do, as it is past the expiration date. This is ridiculous! We have 7 dots on our tv that started showing up 3 weeks ago, one by one. We waited until we had 4 of them, as this was the point at which it would be covered by Samsung. Then we are told it is too late.

There should not be an end date to this problem! If Toyota had recalls on defective parts and told their customers that they only had 3 months to bring in their cars, otherwise they had to live with their defective breaks, they would go out of business. This defect should be corrected by Samsung, if their products and business policy mean anything to them. I am really upset that I am being told there is nothing they can and will do. There is ALWAYS something they can do, they just won't do it. And to hear that there are others in the same situation as me, past their 'expiration' just shows that the products are faulty and so is their policy.

I want someone to correct this issue asap!

Reply 5 : White Dots Samsung DLP HLS6187W

BunBunny,

I'm sorry to hear that you're having the symptom on your DLP television.

I like to try and assist. If you have a transaction number from a recent call with the Samsung customer service center, could you please post it here? I like to see if one of the managers can review your case and see they can assist.

If you don't have a transaction number, would you please call the customer service center at 800-SAMSUNG, attempt to get a repair, and if he gets denied, ask for a transaction number to reference your call?

I can escalate it from there. While I can't promise any service related guarantee, what I can do is escalate it and see if one of the decision-makers can you review your case.

--HDTech

Reply 6 : White Dots Samsung DLP HLS6187W

Hello HDTech,
Thank you for your concern with all of us and our white dot issues. Can you please see if you can get an answer as to why some of them are being fixed and some are not and what is the determining criteria? Thank you from Transaction #2013086864

Reply 7 : White Dots Samsung DLP HLS6187W

panda_ltc,

I can only respond if I hear back from the service department. There's no way I can disclose reasons for people's transactions being accepted or denied. It's on a case-by-case basis.

I have sent your case up for review this evening, and it will likely be Monday or Tuesday before it's reviewed. If after that point, you'd like to follow up, I'd recommend calling 800-SAMSUNG. I can't facilitate service follow ups, but they can.

I try to help as many as possible, and that's how I can do that. I do appreciate the kind words, and hope my concern pays off for people here.

--HDTech

Reply 8 : White Dots Samsung DLP HLS6187W

Thank you! I appreciate any help you can provide. I really appreciate it!

Reply 9 : White Dots Samsung DLP HLS6187W

Thanks for your reply - I did not get a transaction number but I am definitely in their files. I'll get a transaction number and post it for you. I really do appreciate it, especially since there are still a ton of people still having these problems beyond their determined end date.

Reply 10 : White Dots Samsung DLP HLS6187W

Hello HD Tech,

I have contacted Samsung to get my transaction number for the 'white dot' problem on my samsung dlp tv. Here is it: 2101170635. I sincerely appreciate you taking the time to look into this correction. There are obviously a lot of other unhappy customers experiencing the same defective part to our tvs. I would hope that Samsung would take us seriously and honour their name to have things fixed, as it is clearly a problem with their part.

Please let me know the results after speaking with management. I really do appreciate it.

Thanks again!

Reply 11 : White Dots Samsung DLP HLS6187W

BunBunny,

I've sent it over as of this evening. I have forwarded them your case and asked them to review it.

If you don't hear back in a few days, the best I can offer is to call back in and request an update.

--HDTech

Reply 12 : White Dots Samsung DLP HLS6187W

Thank you very much for taking the time to escale my case. I do appreciate it. I will give them a few days and then call back for an update, as you suggested. Thanks again. :o)

Reply 13 : White Dots Samsung DLP HLS6187W

Wow - I received a phone call from management at Samsung who said that they received my complaint and they would offer me a one-time replacement of the DMD that caused these white dots on my tv!! I am so impressed and so happy. My faith in Samsung has been completely restored and I am truly grateful for this repair. Samsung sure knows how to keep their customers happy and my husband and I are loyal customers. We will definitely stick with Samsung! Thank you again. :o)

Reply 14 : White Dots Samsung DLP HLS6187W

BunBunny,

I'm glad to hear that they were able to assist. Thanks for the kind words.

Best,

--HDTech

Reply 15 : White Dots Samsung DLP HLS6187W

My Samsung now has the Milky Way star system and the Big Dipper and Little Dipper constellations all over my screen. No coverage as the Samsung rep said mine tv is not covered by the free fix. If Samsung is having such a problem with the dead pixels, why don't they recall all problematic TV's. My model is HL-T6156W. TV was purchased in Aug 2007, not quite 4 years old. Don't know when it was manufactured.
My recommendation now for all my friends and acquaintences are NOT TO BUY SAMSUNG. Why throw good money after bad to try and repair a problem that they will only guarantee for 90 days. Problem more than likely will occur again.