The issues happened for the last (certified by HP and Microsoft) 261.28 and that of the NVIDIA web site: 267.76 driver.
The issues are of three kind: black screen (windows 7 may recover it), windows stop responding (a restart is needed to fix), random crashes (without blue screen).
Some older version of the same driver does not works; they have the same one or more of the three issues.
Now, as suggested by the HP online support I'm using the 188.12 (certified by HP) till the next crash. It has happened once with it!
How to fix it please?
I have contacted the NVIDIA support and after having tested their not HP customised driver the issues are occurred; they have send me again to HP.
Any help is welcome.
Thank you.
Reply 1 : Elitebook 8540w Still Not Stable Driver Available For Its NVIDIA QUADRO FX 1800M Card
please describe your random crashes in more detail
Reply 2 : Elitebook 8540w Still Not Stable Driver Available For Its NVIDIA QUADRO FX 1800M Card
Quote:
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Originally Posted by knight427 
please describe your random crashes in more detail
|
windows 7 professional 64 bit;
RAM 8GB;
Anyway, the crashes happened two times randomly without a blue screen; one of those times a message in an taskbar icon route me via a Microsoft link to a HP web site with an error code: 0117 related to the NVIDIA driver. That time was installed the driver version: 2667.76 (the more updated available on the NVIDIA site).
The first time with the last NVIDIA driver installed the one availale form the manufacturer web site.
Thank you.
Reply 3 : Elitebook 8540w Still Not Stable Driver Available For Its NVIDIA QUADRO FX 1800M Card
You can see my laptop in my signature. It is the 17" version of your laptop. I had many problems with random crashing, HP replaced my laptop over and over and finally got it right now that I am on my 4th laptop.
On my first two laptops, the crashing was preceded by the fan suddenly spinning up to a very high level for 30 seconds, then he laptop would suddenly power down, and this would happen at least once a day. This was a fairly common problem for my type of laptop with quad-core CPUs early in release. The problem was identified and fixed by HP a while ago, but there could still be some laptops with this problem in stock with resellers.
My third laptop also crashed randomly, but there was no warning from the fan as with the previous laptops. These were completely random and very sudden. I might be typing one second and staring at a dead computer the next...this would happen on average once a day. HP replaced a bunch of hardware on 2 service calls but was unable to fix the problem.
If either of those situations sound familiar let me know.
On my first two laptops, the crashing was preceded by the fan suddenly spinning up to a very high level for 30 seconds, then he laptop would suddenly power down, and this would happen at least once a day. This was a fairly common problem for my type of laptop with quad-core CPUs early in release. The problem was identified and fixed by HP a while ago, but there could still be some laptops with this problem in stock with resellers.
My third laptop also crashed randomly, but there was no warning from the fan as with the previous laptops. These were completely random and very sudden. I might be typing one second and staring at a dead computer the next...this would happen on average once a day. HP replaced a bunch of hardware on 2 service calls but was unable to fix the problem.
If either of those situations sound familiar let me know.
Reply 4 : Elitebook 8540w Still Not Stable Driver Available For Its NVIDIA QUADRO FX 1800M Card
Quote:
|
Originally Posted by knight427
You can see my laptop in my signature. It is the 17" version of your laptop. I had many problems with random crashing, HP replaced my laptop over and over and finally got it right now that I am on my 4th laptop.
On my first two laptops, the crashing was preceded by the fan suddenly spinning up to a very high level for 30 seconds, then he laptop would suddenly power down, and this would happen at least once a day. This was a fairly common problem for my type of laptop with quad-core CPUs early in release. The problem was identified and fixed by HP a while ago, but there could still be some laptops with this problem in stock with resellers. My third laptop also crashed randomly, but there was no warning from the fan as with the previous laptops. These were completely random and very sudden. I might be typing one second and staring at a dead computer the next...this would happen on average once a day. HP replaced a bunch of hardware on 2 service calls but was unable to fix the problem. If either of those situations sound familiar let me know. |
The crashes happened only recently; I have bought my HP in february 2011, second hand from an ebay Austrian customer who bought it in november 2010; it is covered with a three years guarantee.
After one year of releases, I noticed the NVIDIA driver on the HP site has not a stable release yet!
To summarize: 1 crash with the HP and Windows certified driver version: 261.28, after some stop responding event; my laptop freezed and I had to restart it to regain its use;
1 crash with the latest NVIDIA driver 267.76; it happened black screen events with the same driver.
Black screen and stop responding events with early releases of the driver suggested by the chat support of HP.
Here attached the email sent me by HP after one of the crashes; this is the link to the web page generated by HP following the crash for surveying me about it: https://www.hpwebgen.com/conf.aspx?u...key=1792678616
Now it is installed the 188.12 releases of the driver as suggested by HP, it lacks several features of the graphic card!
Thank you.
Reply 5 : Elitebook 8540w Still Not Stable Driver Available For Its NVIDIA QUADRO FX 1800M Card
I'm having the same problems over here. I bought my 8540w in september 2010. With that driver i didnt have any problems, until i installed the 261.28 version and the 267.67 version. Every time i play a game, the screen will turn black and the game freezes and shuts down.
Does rolling back to 188 work without these errors?
Does rolling back to 188 work without these errors?
Reply 6 : Elitebook 8540w Still Not Stable Driver Available For Its NVIDIA QUADRO FX 1800M Card
Thank you for your interest; I guess the HP elitebook 8540w customers are not so much in order to urge HP to fix any issue; they are not easy at all if decided to buy and use such an advanced "machine"; so it is always useful to team up to speed up HP fixes.
I do not know if the attempt I'm doing to find a fix is applicable to your laptop; so many might be the differences in terms of hardware and software configuration, nevertheless I will tell you what I'm doing.
First, verify you have installed all of the latest drivers for your operating system from the HP site: if you run the windows 7 professional 64 bit is this: HP EliteBook 8540w Mobile Workstation- Download drivers and software - HP Business Support Center
There you'll find the latest BIOS upgrade - unfortunately it is not being detected by the HP SoftPaq Download Manager - so all of the suggestions have to be made "manually".
Update the BIOS first; it is like a normal software installation. Go to the following NVIDIA driver list: NVIDIA Driver Downloads - Advanced Search select the graphic card and it will list all of the drivers available for downloading. Install and try starting from the latest beta and test which of it is the most stable!
I'm testing the: 267.24 since yesterday.
I would like you to let us know all of your tests in order to be useful to all of the elitebook users in this forum.
Thank you.
g. c. (cypherinfo) on Twitter
I do not know if the attempt I'm doing to find a fix is applicable to your laptop; so many might be the differences in terms of hardware and software configuration, nevertheless I will tell you what I'm doing.
First, verify you have installed all of the latest drivers for your operating system from the HP site: if you run the windows 7 professional 64 bit is this: HP EliteBook 8540w Mobile Workstation- Download drivers and software - HP Business Support Center
There you'll find the latest BIOS upgrade - unfortunately it is not being detected by the HP SoftPaq Download Manager - so all of the suggestions have to be made "manually".
Update the BIOS first; it is like a normal software installation. Go to the following NVIDIA driver list: NVIDIA Driver Downloads - Advanced Search select the graphic card and it will list all of the drivers available for downloading. Install and try starting from the latest beta and test which of it is the most stable!
I'm testing the: 267.24 since yesterday.
I would like you to let us know all of your tests in order to be useful to all of the elitebook users in this forum.
Thank you.
g. c. (cypherinfo) on Twitter
Reply 7 : Elitebook 8540w Still Not Stable Driver Available For Its NVIDIA QUADRO FX 1800M Card
the nvidia timeout error has been (mostly) fixed on the 8740W with a vbios update.
however i have yet to find an update for the FX1800M, which would provide a similar solution.
I need to you go into control panel, 'admistrative tools' then 'computer management' then 'event viewer' and look at the 'critical errors' and post them here. they are sometimes also called 'bug check's
The TIMEOUT error (stop 0x116) is a driver problem with the Nvidia Software and the Intel Chipset
Stop 0x124 is most common error i've found on our systems, and this was fixed with a vbios update on the 8740W but nothing as yet fixed the issues on the 8540 i have, but i'm using the beta driver for games, and it seems to be more stable.
Contrary to this, i have noticed people with factory installs of their operating systems have this problem, my machines are all reinstalled.
Post your bugchecks here and i'll see if i can help.
Sio
however i have yet to find an update for the FX1800M, which would provide a similar solution.
I need to you go into control panel, 'admistrative tools' then 'computer management' then 'event viewer' and look at the 'critical errors' and post them here. they are sometimes also called 'bug check's
The TIMEOUT error (stop 0x116) is a driver problem with the Nvidia Software and the Intel Chipset
Stop 0x124 is most common error i've found on our systems, and this was fixed with a vbios update on the 8740W but nothing as yet fixed the issues on the 8540 i have, but i'm using the beta driver for games, and it seems to be more stable.
Contrary to this, i have noticed people with factory installs of their operating systems have this problem, my machines are all reinstalled.
Post your bugchecks here and i'll see if i can help.
Sio
Reply 8 : Elitebook 8540w Still Not Stable Driver Available For Its NVIDIA QUADRO FX 1800M Card
nice, just updated to the new beta driver 270.xx (clean install option). And it works fine. First i couldnt even play dragon age 1. the screen blacked out within a second. Now the game just rolls on.
Also dragon age 2 is going very smooth. This game also blacked out when there where a lot of enemies. Now it goes smooth with the graphics.
Maybe this is good for you too, cypher
Also dragon age 2 is going very smooth. This game also blacked out when there where a lot of enemies. Now it goes smooth with the graphics.
Maybe this is good for you too, cypher
Reply 9 : Elitebook 8540w Still Not Stable Driver Available For Its NVIDIA QUADRO FX 1800M Card
Quote:
|
Originally Posted by Siorah
the nvidia timeout error has been (mostly) fixed on the 8740W with a vbios update.
however i have yet to find an update for the FX1800M, which would provide a similar solution. I need to you go into control panel, 'admistrative tools' then 'computer management' then 'event viewer' and look at the 'critical errors' and post them here. they are sometimes also called 'bug check's The TIMEOUT error (stop 0x116) is a driver problem with the Nvidia Software and the Intel Chipset Stop 0x124 is most common error i've found on our systems, and this was fixed with a vbios update on the 8740W but nothing as yet fixed the issues on the 8540 i have, but i'm using the beta driver for games, and it seems to be more stable. Contrary to this, i have noticed people with factory installs of their operating systems have this problem, my machines are all reinstalled. Post your bugchecks here and i'll see if i can help. Sio |
Here attached is the list of the critical events. The black screen or flickering represent crtical issues from my point in terms of my needs.
g. c. (cypherinfo) on Twitter
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